Terms of Service

Effective Date: 25 October 2026

1. About Ota AI

Ota AI is an artificial intelligence-powered business receptionist service operated by Africa Giant Limited, trading as Ota AI.

Africa Giant Limited is registered in England and Wales under company number 12330281.

These Terms of Service govern access to and use of Ota AI by business customers.

By subscribing to or using Ota AI, the Customer agrees to these Terms.

2. Business Customers

Ota AI is intended for businesses and organisations, not personal consumer use.

Customers confirm that they have the authority to enter into this agreement on behalf of their organisation.

Customers must provide accurate registration details and protect their account credentials.

3. Services

Depending on the subscription and configuration, Ota AI may provide:

• AI-powered answering of incoming telephone calls.
• Responses to routine enquiries using information supplied by the Customer.
• Collection of caller contact information and enquiry details.
• Call summaries and transcripts where enabled.
• Private customer dashboards and call records.
• Call routing and appointment-related functionality where available and activated.

Features described as demonstrations or previews are not guaranteed to be available as live services.

Ota AI may modify or improve its technology, provided material changes to contracted services are handled in accordance with these Terms.

4. Subscription Plans

The proposed monthly subscription plans are:

Only plans enabled for purchase at checkout are available for subscription.

Subscriptions renew monthly unless cancelled.

Unused monthly subscription minutes expire at the end of the applicable billing period and do not roll over.

Africa Giant Limited is not currently VAT registered, and VAT is not currently added to these prices. This position may change if applicable tax obligations change.

5. Call-Minute Accounting

Each connected call is rounded up to the next whole minute.

A connected call lasting 61 seconds counts as two minutes.

Calls that never connect consume zero minutes.

Calls that connect but subsequently fail may consume minutes corresponding to verified connected duration.

A call crossing a billing-period boundary is attributed to the period in which it started.

Pre-answer ringing time is not intended to count as customer usage.

The production measurement method must be verified before live commercial billing is enabled.

6. Prepaid Additional Minutes

Additional minutes may be purchased as follows:

Purchased minutes are credited after successful payment and expire 90 days after payment.

Monthly included minutes are used first, followed by eligible prepaid minutes in earliest-expiry order.

Expired minutes cannot be used or transferred.

Refunds remain subject to applicable law and the refund provisions below.

7. Exhausted Allowances

If the Customer has no available subscription or prepaid minutes, Ota AI may decline new AI-handled calls.

A call already connected may be allowed to finish. Under the current policy, any permitted excess usage is not automatically charged.

Pay-as-you-go billing is disabled by default and requires separate express customer authorisation before activation.

8. AI Accuracy and Limitations

Ota AI uses automated systems that may occasionally provide inaccurate, incomplete or unsuitable responses.

Customers are responsible for maintaining accurate business instructions, service information, operating hours and other configuration details.

Ota AI is not an emergency response service and must not be relied upon to provide independent regulated medical, legal or financial advice.

Customers should review important AI-generated information before relying upon it.

9. Customer Responsibilities

Customers must:

• Use Ota AI lawfully.
• Provide accurate business information.
• Maintain appropriate account security.
• Give callers required privacy and recording information.
• Establish a lawful basis for personal-data processing.
• Avoid unnecessary collection of sensitive information.
• Ensure their business instructions do not encourage unlawful or misleading conduct.

Customers must not use Ota AI for fraud, harassment, unlawful surveillance or deceptive impersonation.

10. Payments, Cancellation and Refunds

Subscription payments are processed by an authorised payment provider, such as Stripe.

Customers may cancel their subscriptions through the available account controls or an authorised support channel.

Unless otherwise stated at purchase, cancellation takes effect at the end of the current paid billing period.

Fees already paid are generally non-refundable except where required by law or expressly agreed.

Refund requests relating to unused prepaid minutes, incorrect charges or service failures will be assessed under applicable law and the circumstances of the purchase.

Changes to subscription tiers and any prorated charges must be disclosed before the Customer confirms them.

11. Service Availability

Ota AI will take reasonable steps to maintain reliable service, but uninterrupted availability is not guaranteed.

Interruptions may arise from maintenance, telecommunications networks, third-party providers, security incidents or other technical failures.

Where practicable, reasonable notice will be provided for material planned maintenance.

12. Privacy and Data Protection

The Customer ordinarily acts as controller of caller personal data processed for its business purposes.

Africa Giant Limited ordinarily acts as processor of that data under the Data Processing Agreement.

Africa Giant Limited may act as an independent controller for its own account administration, security, billing and legal compliance.

The Privacy Policy and Data Processing Agreement provide further details.

13. Confidentiality

Each party must protect the other party's confidential information and use it only for authorised purposes, except where disclosure is required by law.

14. Intellectual Property

Ota AI software, branding and proprietary materials remain the property of Africa Giant Limited or its licensors.

Customers retain ownership of their business information and grant the permissions reasonably necessary to provide the service.

15. Suspension and Termination

Ota AI may suspend or terminate access where reasonably necessary because of material breach, non-payment, fraud, unlawful use or serious security risks.

Where appropriate, Customers will receive notice and an opportunity to remedy the issue.

Customer data will be handled in accordance with the Privacy Policy, Data Processing Agreement and applicable retention obligations.

16. Liability

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Subject to those exceptions, Africa Giant Limited's aggregate contractual liability is limited to fees paid or payable by the Customer during the 12 months preceding the event giving rise to the claim, unless a separate written agreement provides otherwise.

Neither party is liable for indirect or consequential losses to the extent permitted by law.

These provisions require legal review, particularly regarding data protection and confidentiality.

17. Changes to Terms

Material changes will be communicated with reasonable advance notice, except where urgent legal or security changes are required.

18. Governing Law

These Terms are governed by the laws of England and Wales, subject to applicable mandatory law.

19. Contact

Africa Giant Limited trading as Ota AI
Company number: 12330281
Registered in England and Wales
Email: support@otaai.co.uk
Website: https://otaai.co.uk